In this section, we address the most common questions about how our online store operates, including delivery and payment conditions, as well as the products we sell.

If you have any questions or need more information about our products, please do not hesitate to email us.

Perguntas mais frequentes

How do I place an order?

Once you have selected a product, you will be directed to the shopping cart. Click on the “Continue” button to be redirected to the secure SSL order form. After entering your email address, please provide your delivery address. In the final step, specify the delivery method and payment form, and click “PAY.” Your order will then be processed by our support service.

O que acontece depois de efetuar a minha encomenda?

Your order will be processed and, upon receipt of payment, will be prepared and shipped within 24 hours. You will receive three emails regarding your order:

•Order confirmation

•Payment receipt confirmation

•Shipping confirmation

Quais são os métodos de pagamento aceites?

We accept Mastercard, Visa, Carte Bleue, American Express, and bank transfers. Once payment is received, your order will be shipped within the next 24 hours. Please note that bank transfers may take up to 3 days. For credit card payments, shipping occurs the same day.

What are the costs and delivery conditions?

Shipping costs and online prescription fees are included in the price. Once your order is confirmed, it will be shipped within 24 hours. Delivery times depend on your location, the supplier’s location, and timely receipt of payment. We strive to deliver your order directly to your door within 4-12 business days, depending on the delivery method. Orders are not processed on weekends. If you place your order after 3:00 PM on Friday, it will be processed by the pharmacy on Monday.

What is the cancellation or return policy?

You can cancel your order before it is shipped by emailing us with “Cancellation Request” in the subject line and including your order number. We are unable to cancel orders once they have been delivered.

What are your security and privacy policies?

Protecting your personal information is our top priority. Our online order form uses the latest and most secure 256-bit SSL encryption. All personal and credit card data is transmitted with the utmost care and protection. Our system also includes credit card fraud protection. Fraudulent credit card use will be reported to the relevant authorities immediately.

What are your email communication policies?

Customers often do not receive confirmation emails due to email filtering. Here are two alternative solutions:

1.Check your spam folder. If our email is there, move it to your inbox.

2.If you have another email address, please provide it to our support team at support[at]kamlife.com. You can also contact our support staff by phone.

What to expect from an online consultation?

Our consultants are not a substitute for a visit to your doctor. However, our support service can describe the features of a specific product and help clarify any questions you may have about the ordering process.

Is it legal to sell non-prescription medications online?

Our pharmacies are officially authorized to ship medications worldwide and work with licensed pharmacists who provide professional pharmaceutical care. All medications are sourced from legitimate pharmaceutical wholesalers, ensuring you receive the same quality as in a physical pharmacy.

What is the difference between original and generic medications?

Unlike original drug manufacturers, generic drug manufacturers do not incur costs for research, development, testing, and advertising. Once the patent on the original branded medication expires, other companies can produce these drugs without high costs, buying only the chemical formula. The result is a high-quality product at a reasonable price.

Why are generic medications cheaper than originals?

Generics are cheaper due to the patent system. Most medications are protected by patents for up to 17 years. During this period, only the company that developed the drug can sell it, covering development costs. When the patent expires, other companies can request permission to distribute a generic version of the medication, often offering it at 50-80% less than the original.

Can I return my medication?

No. Federal law prohibits us from accepting returns of prescription medications. If a package is damaged or not delivered, we will either reship the order at our expense or provide compensation.

How can I get a free bonus for repeat orders?

We offer special offers to our regular customers via email. The more frequently you order, the more you will be informed!

What is the quality of generic medications?

Generics are considered “therapeutically equivalent” to the original product. They must contain the same amount of active ingredients and demonstrate the same rate of absorption into the bloodstream. While the generic version might differ in color or shape from the original, these differences do not affect the drug’s effectiveness and are due only to commercial or legal reasons.